Legal

Terms of Service

Last updated: October 16, 2026

1. Acceptance of terms

By creating an account or using Canvlo (the "Service"), you agree to these Terms of Service. If you do not agree, do not use the Service. You must be at least 18 years old to create an account.

2. What Canvlo is

Canvlo is a tool that lets merchants create a storefront page, list products, and receive orders. Canvlo is not a party to any sale: orders are completed directly between the merchant and their customer, typically over WhatsApp. Canvlo does not process payments for customer orders and takes no commission on sales.

3. Accounts

You are responsible for the accuracy of the information you provide, for keeping your credentials secure, and for all activity that happens under your account. One account per person; accounts may not be shared or transferred.

4. Acceptable use

You agree not to use the Service to:

  • Sell or promote illegal goods or services, or anything prohibited by applicable law.
  • Harass, threaten, defraud, or send unsolicited bulk messages to anyone.
  • Upload malicious code, attempt to disrupt the Service, or access other accounts without permission.
  • Violate the terms of third-party platforms you connect to, including WhatsApp.
  • Infringe the intellectual property or privacy rights of others.

5. Orders and customer data

Orders submitted through your storefront are collected on your behalf and belong to you. You are responsible for complying with the consumer-protection and privacy laws of your jurisdiction when handling that data and when contacting your customers.

6. Plans and billing

Canvlo offers a free plan and paid plans as described on the pricing page. Paid subscriptions are billed through our payment provider. We may change plans, features, or prices; material changes will be communicated in advance and will not affect the billing period you have already paid for.

7. Your content

You own the product content you upload. You grant Canvlo a limited license to host, store, and display it as needed to provide the Service. You confirm you have the rights to the content you publish.

8. Our property

The Canvlo name, branding, interface, and software are owned by Canvlo and protected by intellectual-property laws. These terms do not grant you any right to use our branding beyond what the Service provides.

9. Termination

You may delete your account at any time. We may suspend or terminate accounts that violate these terms or that create legal risk for the Service, with notice where practicable.

10. Disclaimers and liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Canvlo is not liable for indirect, incidental, or consequential damages, or for disputes, losses, or chargebacks arising from transactions between merchants and their customers. Our total liability will not exceed the amount you paid us in the twelve months preceding the claim.

11. Changes to these terms

We may update these terms from time to time. The date above shows the latest revision, and continued use of the Service after a change constitutes acceptance.

12. Contact

Questions about these terms? Reach us at support@canvlo.com.